• Please note that the visiting hours for Hospital are as above.
• Kindly keep the number of visitors to the barest minimum to avoid cross infections.
• We would also seek your utmost cooperation in ensuring a minimal stay of the patients by abiding the following:
• Please refrain from visiting patients if you have symptoms such as fever, cough or cold, Respiratory disorders, Skin and GI Infections.
• Children of age 12 and under are not encouraged in visiting patients due to their relatively low immunity. This is to protect them from getting infected as they are more susceptible to contract infections. A written authorization from the CMO/Medical Superintendent must be obtained for allowing children to visit the patient in case of patient having any communicable disease.
• To respect the privacy of our patients, visitors and staff, taking photographs, audio or video recording using any devices (camera, video-camera, phone-camera, voice recorder) are not allowed within the hospital premises.
• Indus Hospitals reserves the right to request for such recordings to be deleted.
• Please wash your hands thoroughly with soap and water or use an alcohol-based hand rub after visiting patients in the hospital. Responsibility will remain with nursing staff for this.
• Tipping Policy: Do Not Tip- As a service Organization, we wish to extend every courtesy to all our patients. All of our employees have been instructed not to accept any tip in kind or cash.
• No Smoking: The hospital is a No Smoking Zone. Smoking or Consumption of Alcohol is Strictly Prohibited
• Only one attendant is permitted to stay with the patients round the clock .Attendant pass is valid upto the date of discharge or 10 days whichever is more.
• Attendant of the patient admitted in ICUs will remain in the hospital in the attended waiting area on the Ground floor. He / She is permitted to spend the night in the prescribed area.
• Post 10 days passes can be renewed at the Reception / Admission counter for next 10 days or date of discharge whichever is applicable.
• Patient / Relatives who requires the authentication (seal) on hospital documents or mediclaim papers shall be issued a pass for MRD from our reception – may I help you Counter from 09:00- 18:00 on all days except Sunday & Public Holidays.
• Visitors specially children who have been exposed and incubating communicable disease. For example chicken pox, measles, German measles shall not visit and shall not brought to patient care unit area like waiting room and play areas.

DOs

• Ask your patient's permission to visit before you arrive.
• Wash your hands and sanitize them before you touch the patient.
• Turn off your cell phone, or at least turn the ringer off especially in the critical care area.
• Stay for a short time.
• Leave the room if the doctor or provider arrives to examine or talk to the patient.

Don'ts

• Don't enter the hospital if you have any symptoms that could be contagious like cold, flu, etc.
• Don't bring outside food/fruits inside hospital for patients. The hospital serves well balanced vegetarian meals.
• Don't argue/ fight with the security guards, they are only doing their duty.

Indus Hospital welcomes all suggestions and feedback experienced while your stay in our Hospital. Hence it is important that the services that you and/or your family member receive are addressed properly. Your input and your ideas will assist us to make this place better. There are several ways that you can tell us how we are doing:

• Tell your therapist or doctor if you have suggestions about our services
• Inform The Patient welfare Department team- Patient Welfare Officers who take daily rounds morning and evening.
• Fill out Patient Feedback form at the time of discharge or fill out the Patient Suggestion Form or post your feedback on our website: www.......... and patient can also be drop his/her suggestion in the suggestion box placed outside the department of lab medicine.
• Be familiar with our grievance/complaint procedures
• Call or write us anytime to offer your suggestions and opinions

• IPD staff and security for regulating attendant visits.
• Nursing staff to attend well being of attendants before they visit their patient and educating them.
• Clinical Instructor and nursing staff for educating patient and attendant on hand hygiene.